Special assistance
Request support early
Contact your airline before travel so assistance can be arranged through the airport journey.
- Share mobility, medical, or accessibility needs when booking where possible.
- Allow extra time for check-in, security, and boarding.
- Airport staff can direct passengers to the appropriate support point.
At the terminal
Special passenger assistance is part of the airport ground-handling service set.
- Support may include help through check-in, screening, and boarding.
- Trained nurses can be requested for medical needs or concerns.
- Wheelchair service and accessible washrooms are part of the terminal facilities.